QuellowSupport
Contact us
For help with your account, billing, phone agents, signage or kiosks, write to info@oodasoftwares.com. Include your business name and, for a kiosk, the kiosk’s name from the dashboard.
Quellow Kiosk
Pair a kiosk
In the Quellow dashboard, open Kiosks and add a kiosk to get its passcode. Open the Quellow Kiosk app on the iPad (or go to quellow.io/web-kiosk in Safari) and enter the passcode. The kiosk loads your menu and stays paired after restarts.
Open the staff screen
Press and hold the top-left corner of the screen for 3 seconds. The first time, choose a staff PIN of at least 4 digits; after that the PIN opens it. From there staff can reload the kiosk, unpair it, or change the PIN. If the PIN is forgotten, delete and reinstall the app.
Lock the iPad to the kiosk
For one iPad, turn on Settings → Accessibility → Guided Access, open the app and triple-click the side (or home) button. Set Display & Brightness → Auto-Lock to Never. For several iPads, use your device management (MDM) tool’s Single App Mode for the Quellow Kiosk app.
Voice ordering
Allow the microphone when the app asks the first time (or later in Settings → Quellow Kiosk). Voice ordering is part of the Voice kiosk plan and can be switched on or off for each kiosk in the dashboard; in a loud shop, choose push-to-talk in the kiosk settings.
Rewards
Turn on rewards and set your points and rewards on the Kiosks page. Guests join or look up their account with their phone number at checkout or by asking the assistant, and members and points appear on the Loyalty page.
The kiosk shows “offline”
Check the iPad’s Wi-Fi. The kiosk reconnects by itself when the connection is back; you can also reload it from the staff screen.
Privacy
How we handle information, including kiosk orders, voice ordering and rewards, is set out in our Privacy Policy. A guest who wants their rewards account removed can ask the business, or write to info@oodasoftwares.com.